Refunds, Returns and Cancellations

We recognise that supporting a product concept before it has been manufactured can seem risky. 
We want you to understand exactly when you can cancel your preorder and return a delivered product

Before we commit the product to production

You can cancel your preorder at any time before the product’s Production Commitment Date—no questions asked.

Once the production schedule is confirmed, we’ll email you the exact Production Commitment Date and time, giving you at least 7 calendar days’ notice before your cancellation window closes.

If the Production Commitment Date changes, we'll let you know by email and provide and updated cancellation deadline.

If the preorder target is not reached or we are unable to supply the product, we will cancel your order and initiate a refund of the full amount paid, including delivery charges.

If we make any changes to the proposed design after you preorder, we will tell you before dispatch and give you the choice to continue with your order or cancel it for a full refund.

After your product is delivered

Change-of-mind returns

If you change your mind after receiving your product, contact us within 30 calendar days of delivery.

To qualify for a change-of-mind return, the product must be:

-unused and unassembled

-undamaged

-complete, with all parts and accessories

-returned in its original packaging and in resalable condition

Please contact us before returning anything. 

After the product has been received and inspected, we will initiate a refund of the product price to your original payment method within 7 business days.

If something isn’t right

If your product arrives damaged, isn’t working properly, appears unsafe or doesn’t match what we described, please email help@shouldwemakeit.com.

Include:

-your order number

-a short description of what went wrong

-photos or videos, if they would help us understand the problem

You’ll hear from a real person, and we’ll work with you to find the appropriate solution. Depending on the problem, this may be a repair, replacement or refund.

If the product is large, heavy or difficult to return, we won’t expect you to manage it alone.
We’ll arrange collection or cover the reasonable return shipping cost.

Your rights under the Australian Consumer Law and other applicable consumer laws always apply. Nothing in our change-of-mind policy limits those rights.